Jeff Arnold

Jeffrey Arnold

Jeff Arnold is a director in West Monroe’s Operations Excellence practice, and leads the firm’s Workforce Optimization practice nationally as well as the Pittsburgh office. He has more than 22 years of experience applying business and technology expertise to deliver operations leadership, workforce optimization and performance improvement solutions.

Jeff Arnold is an innovative, service-focused operations executive with extensive management experience and a strong track record for achievement in operations planning and management, leadership development, lean and change management implementation, strategic planning, performance management, and cost-reduction strategies. His experience spans industries, including retail, distribution, manufacturing, and utility and service sectors.

Jeff joined West Monroe Partners from Accenture, where he was a global business lead and member of the strategic leadership team for workforce optimization services. He led efforts to integrate and expand the offerings of H. B. Maynard and Co., Inc., a privately held consulting, software and training firm acquired by Accenture in 2007 that provided workforce-productivity-management solutions to help companies improve their performance and market competitiveness. Pairing strong business consulting experience with specialized technology skills, he led creation of new offerings in the areas of customer centric staffing, performance management for retail, and workforce optimization.

Jeff began his career with H. B. Maynard and Co., Inc. Over more than a dozen years, he advanced from a consulting role to vice president of operations with oversight for more than 85 percent of Maynard employees. His responsibilities included growing the firm’s operations, serving on the strategic leadership team, and developing and implementing several “Lean in Retail” innovations. As a consultant, he led more than 100 client engagements to improve top and bottom-line results.

He has been an active member of the Institute of Industrial Engineers (IIE) for more than 19 years and has held several officer roles in his local chapter, including president for three years. He helped lead the chapter to one of the most highly regarded chapters in the Institute. He is a regular speaker at regional and national conferences on the topics of workforce performance, leadership, change management, engineered labor standards, and lean production and delivery techniques.

Jeff earned a Bachelor of Science degree in Engineering Management from Grove City College.