Maintaining high customer service standards can increase patient satisfaction. Today's patients, perhaps more than ever before, expect higher levels of customer service. As patient-centered care becomes the norm, practices may need to double-down on their customer service efforts in order to create a more enticing and customized patient experience. From the first point of contact through the billing cycle and beyond, practices may benefit by establishing solid customer service policies.
Click here to read the 11 customer service tips for practices featured in Physicians Practice.