The Future Of Healthcare Visits Is Going Mobile
West Monroe Partners' study featured in Health IT Outcomes
Date : January 9, 2017
Ninety-one percent of patients use mobile apps and 80 percent prefer mobile to traditional office visits.  

A study by business and technology consulting firm West Monroe Partners found expansion of digital communication and available patient data will move the healthcare industry beyond the traditional doctor’s visit. Of those polled, 91 percent of respondents say they take advantage of mobile apps when offered, and 80 percent actually prefers mobile to a traditional office visit. Thirty-one percent of patients have used a mobile app to communicate with their healthcare provider about a specific condition.

Industry:

The study, No More Waiting Room: The Future of the Healthcare Customer Experience, also found two-thirds of patients whose provider doesn’t offer an online portal want one, which supports earlier research finding patients want better mobile access to their records and healthcare options. A recent Harris Poll found that, while patient adoption of digital health tools still remains low, interest in virtual care services is high and the majority of consumers are now choosing primary care providers based on how well they use technology. In fact, 59 percent of all insured patients and 70 percent of millennials report they would select a PCP who had a patient mobile app over one that does not.

To read the rest of the article on Healthcare IT Outcomes, click here.

West Monroe Tops ‘Best Places to Work in Los Angeles’ List by Los Angeles Business Journal
View More
Related News
Study discovers how consumers' preferences for interacting with their healthcare providers and insurers will shape the future of the healthcare industry
Date : November 28, 2016
Industry:
West Monroe Partners' report featured in The Huffington Post
Date : January 3, 2017

This new app technology is making traditional office visits, long waits and repetitive forms a thing of the past. With everything from food to your next date available from your phone, it only makes sense that your doctor is as well.


Industry: