Chris discusses the importance of seamless customer experience with the emergence of grab-and-go retail
As Walmart takes a major step forward with its Scan & Go platforms and the Amazon Go store makes headlines, a significant upset might be coming to grocery retail now that these major players have the keys to push the grab-and-go strategy forward.
While the technology for a grab-and-go retail model has been alive for at least ten years, created by IBM, Amazon and Walmart wielding these tools might be enough to push the strategy into mainstream behavior. As Amazon continues to dominate the retail sector and its reach to the masses is substantial, grab & go might be the way of the future, but success will lie with an easy experience and widespread reach.


Read the article in full as it appeared in Mobile Commerce Daily and Luxury Daily