Engaging Patients with Digital Assistance
Will Hinde weighs in on patient engagement technologies
Date : December 14, 2016

If the healthcare reformation movement accomplished any significant change indelibly seared to the American culture and zeitgeist, it’s this: Patients no longer remain detached spectators in the care they receive.


Forget about merely paying a monthly insurance premium, perching on the sidelines and then jumping onto an administrative and clinical conveyor belt for service. Patients no longer tacitly delegate decisions about coverage, delivery, procedures and services to third-party designees — namely, clinicians, administrators and payers that determine, if not dictate the care received and appropriate compensation.

With rising prices stemming in part from rising costs and revenue protections, patients as consumers welcome the challenge to participate anyway, whether it be as simple as choosing insurance plans to providers and clinicians all the way down to the procedures performed and even the products and technologies used on them and how they were reprocessed if reusable.

Click here to read the full article on Healthcare Purchasing News

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Date : November 28, 2016
Will Hinde and Chris Althoff discuss how to successfully leverage customer experience technologies to engage a more satisfied, knowledgeable healthcare customer.
Date : November 7, 2016

Improved customer experience drives down care delivery costs, reduces administrative expenses, improves patient and member retention and fosters better patient decision making. The key is a bone deep CX vision that leverages customer experience technologies across healthcare organizations.

Study: 8 in 10 Consumers Prefer Mobile Communication to Office Visit
Date : November 29, 2016

The study found consumers are overwhelmingly gravitating toward digital channels like online portals and mobile apps to connect with their healthcare providers when offered.