Consumers Embrace Digital Healthcare More Than Insurers
West Monroe Partners’ report featured in
Date : November 30, 2016
Consumers who consistently use digital and mobile healthcare tools prefer an online interaction to anything more traditional.

The survey of 1,300 consumers reveals that 86% of consumers who have access to an online portal use that portal for some or all of their communication with their healthcare provider and 91% of survey respondents are big users of mobile apps. In fact 80% of patients who have used a mobile app to communicate with a doctor or other clinicians prefer the app to a regular office visit.

Read a summary of our findings in here

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