West Monroe Partners’ report featured in InternetHealthManagement.com
Consumers who consistently use digital and mobile healthcare tools prefer an online interaction to anything more traditional.

The survey of 1,300 consumers reveals that 86% of consumers who have access to an online portal use that portal for some or all of their communication with their healthcare provider and 91% of survey respondents are big users of mobile apps. In fact 80% of patients who have used a mobile app to communicate with a doctor or other clinicians prefer the app to a regular office visit.

Read a summary of our findings in InternetHealthManagement.com here