The Essential Do’s and Don’ts of Member Onboarding
Will Hinde weighs in on ACA enrollment
Author:
Date : January 11, 2016
How can health insurers breed engagement and not mistrust? Let us count the ways...
Industry:
Instead of chasing after the latest technology and tools, determine whether these tools add value to the customer experience, advises Will Hinde, senior director in West Monroe Partners' healthcare practice. For example, mobile apps "are the sexy thing to talk about but most insurance companies struggle to get their app downloaded," Hinde says. "Companies should only invest [in a new solution] if it adds value such as by influencing behavior, provides cross-sell opportunities, and builds loyalty."

Click here to read the full article as it appeared in 1to1 Media

West Monroe Tops ‘Best Places to Work in Los Angeles’ List by Los Angeles Business Journal
View More
Related News
Author:
Date : April 7, 2017

West Monroe's Will Hinde sat down with ALM Intelligence's Laura Becker to discuss how he works with clients to create value and guide complex, large-scale business transformations.

Industry:
CommunityHealth Recognizes Firm’s Pro Bono Work in Chicago
Author:
Date : April 6, 2017
Industry: