Changes in climate, demographics, and customer expectations have placed water utilities at the forefront of urban planning and economic development. Concurrently, cities are expected to be smarter by leveraging data for operational improvement and customized services. Water utilities can increase their societal roles by leading municipalities and regions toward smart city infrastructure. Electric utilities are building advanced metering infrastructure (AMI, the "smart grid"); it's time water utilities demonstrate AMI leadership, also, or risk being left out of critical policy and investment decisions.
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