West Monroe's Energy and Utilities team discusses the steps to becoming a smart water utility
With advanced metering infrastructure, water utilities may add new capacities that aren’t measured in millions of gallons per day but as new abilities and roles to better serve their citizens.

By: Tom Hulsebosch, Tommy McClung, Peter Mulvaney, Mike Patelski, and Alex Frank

Changes in climate, demographics, and customer expectations have placed water utilities at the forefront of urban planning and economic development. Concurrently, cities are expected to be smarter by leveraging data for operational improvement and customized services. Water utilities can increase their societal roles by leading municipalities and regions toward smart city infrastructure. Electric utilities are building advanced metering infrastructure (AMI, the "smart grid"); it's time water utilities demonstrate AMI leadership, also, or risk being left out of critical policy and investment decisions. 

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