5 Ways Amazon, Facebook, and Other Companies Are Making It Easier to Buy Things
Mike Rowland comments on the growth of social commerce
Date : August 17, 2015
"The key is, for this to succeed, it has to be a frictionless experience for the customer," said Mike Rowland, director in West Monroe Partners' Customer Experience practice.

To read the full article as it appeared in The Street click here. 

Recruiting Smarts
View More