"The payment landscape is shifting in its ease of use and portability," observed Peter Caparso, chief commercial officer, BlueSnap. Implementation of next-generation payment solutions would help hospitals and medical centers reduce costs while increasing efficiency and improving customer service.
Patients will grow impatient if healthcare can't keep up with the evolving payment technology being adopted in other industries. Patients expect to pay their bills how, and when, they want. "The healthcare payments system is a complex ecosystem," said Tony Kong, director in West Monroe Partners' Healthcare practice. "Everyone wants it to be more efficient and convenience is driving adoption."
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