It’s Not Just Health Insurance Causing Headaches This Winter
By Laura Yorks as featured in Claims Journal
Date : February 18, 2014
Laura Yorks, Director of West Monroe's Insurance practice, accounts the poor insurance service she received as a result of this winter's hostile weather conditions. She reflects on the enormous gap insurance companies need to fill in regards to their customer experience delivery.

To read the full article as it appeared in Claims Journal, please click here.

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