Customer Effort Analysis: HealthCare.gov Still Needs Improvement
As featured in Becker's Hospital Review
Date : December 31, 2013
Becker's Hospital Review featured an article based off of the Customer Effort Score analysis of HealthCare.gov performed Dave Nash and Carolyn Sarb. The article, Customer Effort Analysis: HealthCare.gov Still Needs Improvement, features Dave and Carolyn’s assessment of the site and highlights important areas for improvement. Check out the blog post they co-wrote on the topic as well. 
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To read the full article as it appeared in Becker's Hospital Review please click here.

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