Identifying the 5 key things that matter to the customer regardless of industry
As featured in ICMI
Author:
Date : September 24, 2013
Cindy Garrett, senior principal in West Monroe Partners' Customer Experience practice, discusses five key things that matter to your customer regardless of the industry you are in.

To read the full article as it appeared in ICMI, please click here.

Why Life May Never Be the Same After Amazon's Big Deal for Whole Foods
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