In addition to assessing key areas of the theatre’s operations, West Monroe Partners also applied expertise in customer experience to guide Seattle Repertory Theatre executives through a workshop designed to understand key audience segments and define ways to enhance their experience and interactions with the organization.
“We are pleased to contribute core strategy and customer experience skills, as well as our time, to assist Seattle Repertory Theatre, a cornerstone of our local community for many years,” said Tom Bolger, leader of West Monroe Partners’ Seattle office. “Social responsibility and building vibrant communities is very important to West Monroe and to our people, and working with the Rep to enable its services and growth is one way that we are able to give back.”
“West Monroe Partners’ broad experience with non-profits and membership-based organizations, including other prominent organizations in our Pacific Northwest community, has been very valuable to us as we look to strengthen our ability to engage and serve all of our constituents,” said Benjamin Moore, managing director for Seattle Repertory Theatre. “Just as valuable as helping us develop a practical plan for executing our strategy was West Monroe’s ability to engage and build consensus among a very diverse set of stakeholders.”
West Monroe Partners announced an ambitious social and environmental responsibility commitment in early 2011. Following on the leadership efforts of its clients and business partners, West Monroe strives to contribute one percent of its talent in pro-bono work, one percent of its profits in donations to qualifying organizations, and one percent of its collective personnel time to community engagement and leadership activities. Locally, it has provided pro-bono services to support prominent non-profit organizations including the Woodland Park Zoo, Abused Deaf Women’s Advocacy Services (ADWAS), and the YMCA of Greater Seattle.
About Seattle Repertory Theatre
Seattle Repertory Theatre celebrates its 50th Anniversary with the 2012-2013 season. The theatre was founded in 1963 and is currently led by Artistic Director Jerry Manning and Managing Director Benjamin Moore. One of America's premier non-profit resident theatres, Seattle Repertory Theatre has achieved international renown for its consistently high production and artistic standards, and was awarded the 1990 Tony Award for Outstanding Regional Theatre. With an emphasis on entertaining plays of true dramatic and literary worth, Seattle Rep produces a season of plays along with educational programs, new play workshops and special presentations.