Understanding the Unified Communications, Telephony, and Collaboration Paradigm
Unified Communications bridges the gap between voice, data, and mobile networks. Technology platforms such as instant messaging (IM), presence, voicemail, VoIP, web/audio/video conferencing, and mobility are integrated to increase productivity and streamline the end-user experience. Before plunging head first into a UC venture, firms need to understand the evolving generational attitude and the potential organizational shift that is generated by introducing new technology.
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