Our recent benchmarking effort identified six best practices to help utilities minimize bad debt write-offs and increase customer satisfaction.
A West Monroe Partners white paper by Tom Hulsebosch and Tricia Anklan.

Utilities face increasing pressure from stakeholders and communities to improve their financial performance and profitability by minimizing write-offs for uncollectible accounts. West Monroe Partners recently benchmarked clients to identify best practices used to improve utility collections performance.

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