Salesforce Service Cloud: Enabling the Customer-Centric Organization
Customer service is the new face of organizations today.
Date : November 24, 2015
The role of customer service agents has evolved. They have become the face of your company with more customer touchpoints than any other individual in your organization. Historically, agents dealt with primarily one inbound channel, the phone, but today they are faced with phone, web, email, social channels, and now their connected products. Today’s customer expects to be provided with a seamless end-to-end experience whether it is placing a new order, inquiring about the status of an existing order, or reporting an issue with one of your products. In addition, customers want self-service options to solve issues on their own, low wait times for customer service agents, and they expect resolution of issues on first call. 
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Join West Monroe as director, Cindy Garrett, will speak at the Women in Energy Conference
Date : October 10, 2017 Time : 03:45 PM EST
Cindy Garrett, Dan Davidson, and Florence Chang will be presenting on how to create a compelling customer service strategy at the ICMI Contact Center Demo
Date : September 27, 2017 Time : 01:45 PM PST

Join West Monroe as Cindy Garrett, Dan Davidson and Florence Chang, COO of MultiCare, present "Creating a Compelling Service Strategy" at the ICMI Contact Center Demo  

Join us to discuss custom Web-2-Any Object, trigger frameworks and testing Lightning components
Date : July 26, 2017 Time : 05:00 PM PST

West Monroe's own Santosh Kumar Sriram will present on a framework he developed to test Lightning components in Jasmine JS.