Accelerating Prospects to Wins – Realizing the Potential of CRM
Insurers that implement deliberate change management programs are poised to reap the benefits of CRM
Date : August 17, 2015

Insurers face various issues when it comes to CRM adoption including data access, data quality, maintaining confidentiality, defining the right incentives, managing changing workforce dynamics and a business shift from product centricity to customer centricity. In this article, we review the core areas insurers should focus on in order to increase sales and maximize the return on their CRM investment.

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West Monroe Partners to present and sponsor at the FinXTech Annual Summit
Date : April 26, 2017
Join West Monroe Partners at the FinxTech Annual Summit in New York, NY.
Natural Language Generation Goes to Work
Date : January 24, 2017

Natural Language Generation (NLG) is a form of artificial intelligence (AI) which takes an input of data and produces a narrative similar to how a human would interpret the data. NLG technology can be very transformative when used in business situations, especially in industries that are heavily dependent on generating text summaries based on straightforward conclusions drawn from structured data and that lack the capital to support a large workforce.

Date : January 23, 2017

Data is an asset. That is the mindset companies in the insurance industry must quickly embrace if they are to remain competitive in a landscape that is being challenged from seemingly all angles. From product commoditization, shrinking margins and disruptive startups to aging technology and processes, changing customer expectations and regulatory uncertainty, insurance companies face a critical imperative to harness data assets existing within their enterprise today.