What kind of relationship do you have with your IT service providers?

Many organizations make the mistake of choosing an IT service vendor and not an IT service partner. Service providers in the traditional sense have been vendors. They provide a bill of goods or services for an agreed upon fee. More often than not, organizations choose their provider based solely on tangible items; cost, service definition, location proximity, contract terms, etc. At West Monroe Partners, the Performance Services team strives to build partnerships, not just a contract driven support relationship.

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