Improving the Dental Patient Experience
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3 Foundational Practices for Providers & Payers
Date : May 17, 2017
Today’s consumers have greater choice and freedom of movement when shopping for dental services, and their expectations are higher. To succeed in this consumer-driven marketplace, dental payers and providers are paying more attention to customer experience.
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Improving the dental patient experience

Our recent survey of more than 2,000 dental patients shows that payers and providers are playing catch up to the experiences delivered by retail leaders—experiences that are reshaping consumers’ expectations for all types of businesses with which they interact. Read more to learn: 

  • The results of a proprietary dental patient survey
  • Three opportunities for dental payers and providers to build the right foundation for delivering a differentiated patient experience
  • How dental payers and providers can improve patient experience through marketing, pricing, and cost advantages

To read a full copy of our survey findings, please complete the form below.

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West Monroe is a proud sponsor
Date : May 24, 2017 Time : 05:00 PM PST


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Seattle
Faster, smarter, more personalized service from the phone to the field
Date : May 16, 2017

West Monroe helps you establish an integrated platform for managing end-to-end field service using Salesforce Field Service Lightning and enabling your contact center agents, dispatchers, and field technicians. 

ERP Readiness Assessment Paves the Way for Integrating Four Affiliates on a Common Platform
Date : May 16, 2017
The resulting roadmap outlines three-month plan to prepare for implementation.