Improving the Dental Patient Experience
Premium
3 Foundational Practices for Providers & Payers
Date : May 17, 2017
Today’s consumers have greater choice and freedom of movement when shopping for dental services, and their expectations are higher. To succeed in this consumer-driven marketplace, dental payers and providers are paying more attention to customer experience.
Industry:

Improving the dental patient experience

Our recent survey of more than 2,000 dental patients shows that payers and providers are playing catch up to the experiences delivered by retail leaders—experiences that are reshaping consumers’ expectations for all types of businesses with which they interact. Read more to learn: 

  • The results of a proprietary dental patient survey
  • Three opportunities for dental payers and providers to build the right foundation for delivering a differentiated patient experience
  • How dental payers and providers can improve patient experience through marketing, pricing, and cost advantages

To read a full copy of our survey findings, please complete the form below.

West Monroe Insights
Non-Revenue Water (NRW): Challenges & Solutions
View More
Related Insights
Matt Barnes will present at Mergermarket’s Life Sciences and Healthcare M&A forum
Date : July 13, 2017 Time : 08:30 AM EST
Join West Monroe’s Matt Barnes at Mergermarket’s Life Sciences and Healthcare M&A forum as he discusses the science behind pharma mergers.
Location:
New York
Driving business transformation with new customer experience and data analytics capabilities
Date : June 15, 2017

Partnering with West Monroe, BridgeHealth transformed its organization—establishing Salesforce, analytics, reporting, and contact center capabilities essential to further change. These new capabilities have improved efficiency and insight, and more importantly, they will help BridgeHealth deliver a better member experience and fulfill its mission of enabling high-quality care at a better value.

Date : June 15, 2017

BridgeHealth, a benefit-management organization, gained critical new Salesforce, contact center, analytics, and reporting capabilities to boost efficiencies and standardize for growth.