Five Ways to Turn Customer Service into a Strategic Advantage
Customer preferences are always changing, but brand perception proves to be a key differentiator
Customer service is fast becoming the face of your organization. As a function, customer service has more touch points with your customers or prospective customers than any other department in your company, even more than sales. This whitepaper will take you through 5 Steps to Excellent Customer Service. 
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Join West Monroe as director, Cindy Garrett, will speak at the Women in Energy Conference
Date : October 10, 2017 Time : 03:45 PM EST
Cindy Garrett, Dan Davidson, and Florence Chang will be presenting on how to create a compelling customer service strategy at the ICMI Contact Center Demo
Date : September 27, 2017 Time : 01:45 PM PST

Join West Monroe as Cindy Garrett, Dan Davidson and Florence Chang, COO of MultiCare, present "Creating a Compelling Service Strategy" at the ICMI Contact Center Demo  

Join us to discuss custom Web-2-Any Object, trigger frameworks and testing Lightning components
Date : July 26, 2017 Time : 05:00 PM PST

West Monroe's own Santosh Kumar Sriram will present on a framework he developed to test Lightning components in Jasmine JS. 

Location:
Seattle