Decrease Customer Effort to Improve Satisfaction
2015 Customer Effort Index in Utilities Study Results
Date : April 28, 2015

Utilities gain more credibility and support by proactively designing customer interactions as “effortless” as possible across channels. In this white paper we identify “customer effort leaders” in electric, water, and gas utilities and explain the practices they use to reduce customer effort.

West Monroe Insights
Transforming from the Inside Out: Digital in Energy & Utilities
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Related Insights
Date : June 20, 2017

Utilities have usually learned to implement technology incrementally. But the world is moving faster.

The plan meets regulatory requirements and equips the utility with an actionable forward-looking execution strategy.
Date : June 13, 2017

A comprehensive Customer Engagement Plan for the utility’s Advanced Metering Infrastructure (AMI) business plan.

Expanding Excellence in Customer Service
Date : May 22, 2017

Visit West Monroe at the premier annual educational and customer service conference serving electric, gas and water/wastewater utility professionals across North America and around the world.