Decrease Customer Effort to Improve Satisfaction
2015 Customer Effort Index in Utilities Study Results
Date : April 28, 2015

Utilities gain more credibility and support by proactively designing customer interactions as “effortless” as possible across channels. In this white paper we identify “customer effort leaders” in electric, water, and gas utilities and explain the practices they use to reduce customer effort.

West Monroe Insights
Workforce Optimization Productivity Blueprint: Retail
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Related Insights
Join West Monroe as director, Cindy Garrett, will speak at the Women in Energy Conference
Date : October 10, 2017 Time : 03:45 PM EST
Join West Monroe and the Alliance for Water Efficiency as we examine the challenges associated with managing non-revenue water (NRW).
Date : July 26, 2017 Time : 11:00 AM CST

A look into the challenges associated with managing non-revenue water (NRW) and leveraging technology to track and minimize losses.

Water risks are swelling due to three primary trends
Date : June 28, 2017
Water matters to business. From the food and beverage industry to energy to financial services, access to quality water is an increasing imperative for businesses as they seek to run seamless operations.