Customer Centric Demand Side Management
An overview of the evolution of demand side management and how five key DSM “pillars” must be introduced program planning.
Customer education and outreach are essential if electric utilities are to achieve their smart grid goals and produce a positive return on the substantial investments involved. Smart grid-enabled demand side management (DSM) programs will differ from traditional DSM programs because of the strong reliance on customer participation to meet program goals. This article provides an overview of the evolution of demand side management and how five key DSM "pillars" must be introduced into DSM program planning to maximize the chances for success.
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