Becoming A Customer-Centric Bank
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Four Key Pieces of the Jigsaw Puzzle
Date : December 13, 2016

Banks that successfully transform operations to focus on customers rather than products will survive…and thrive. In this digital age, it is tempting to focus on technologies that enable such a shift, but being customer centric is about more than just technology. There are a number of pieces that must fit together to build effective, customer-centric operations. These include process and cultural changes, in addition to new systems. It’s a bit like putting together a jigsaw puzzle.

By: Reva Busby and Ken Goebel


For banks beginning the journey or seeking to accelerate transformation, this article describes four key pieces of the puzzle—steps that will go a long way toward completing the “picture” of a bank ready to win a greater share of wallet from today’s—and tomorrow’s—customers.

West Monroe Insights
Business Case Analysis for Water Utility Modernization
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Related Insights
All businesses depend on and impact freshwater resources, creating both strategic risks and opportunities.
Date : March 22, 2017 Time : 12:00 PM CST

To commemorate World Water Day 2017, West Monroe Partners will convene a diverse group of industry leaders to discuss the risks posed to businesses because of water scarcity, quality and flooding. 

West Monroe Partners to present during Mergermarket’s Fintech M&A Webinar on February 10, 2017
Date : February 10, 2017 Time : 02:00 PM EST

Join Gil Mermelstein and other industry experts for Mergermarket’s Fintech M&A live-streaming webinar as they discuss the opportunities and challenges tech companies, traditional banks, and "alternative capital" firms can expect to encounter in 2017.

Location:
New York
Ken Siegman and John Stockamp present at the 23rd annual Acquire or Be Acquired Conference
Date : January 29, 2017
The banking industry continues to see dramatic changes, and succeeding in this marketplace requires a much different strategic growth plan.  At this year's Acquire or Be Acquired Conference, new sessions and discussion groups address the key issues affecting your bank's bottom line and offers strategic solutions for growing in today's economic conditions.  During this year's conference we focus on topics that range from exploring a merger to preparation for an acquisition, growing loans to capturing efficiencies, and managing capital to partnering with fintech companies.