Becoming A Customer-Centric Bank
Premium
Four Key Pieces of the Jigsaw Puzzle
Date : December 13, 2016

Banks that successfully transform operations to focus on customers rather than products will survive…and thrive. In this digital age, it is tempting to focus on technologies that enable such a shift, but being customer centric is about more than just technology. There are a number of pieces that must fit together to build effective, customer-centric operations. These include process and cultural changes, in addition to new systems. It’s a bit like putting together a jigsaw puzzle.

By: Reva Busby and Ken Goebel


For banks beginning the journey or seeking to accelerate transformation, this article describes four key pieces of the puzzle—steps that will go a long way toward completing the “picture” of a bank ready to win a greater share of wallet from today’s—and tomorrow’s—customers.

West Monroe Insights
Code42
View More
Related Insights
West Monroe's Eric Marks to discuss regulated interchange, mobile wallets, trends, and more
Date : May 22, 2017

Co-Brand 2017 is an event dedicated to best practices for co-branding credit cards and for forging co-branded credit card relationships. 

Join West Monroe and other industry experts to discuss the latest trends, best practices, actionable strategies, and insights to increase co-brand card revenues. 


Faster, smarter, more personalized service from the phone to the field
Date : May 16, 2017

West Monroe helps you establish an integrated platform for managing end-to-end field service using Salesforce Field Service Lightning and enabling your contact center agents, dispatchers, and field technicians. 

Join West Monroe at Card Forum 2017 in Austin, TX
Date : May 8, 2017

West Monroe's Eric Marks will be speaking with Michel Nischan, Founder and CEO of Wholesome Wave, on creating an innovative prepaid program that provides access to affordable, healthy food.