Becoming A Customer-Centric Bank
Premium
Four Key Pieces of the Jigsaw Puzzle
Date : December 13, 2016

Banks that successfully transform operations to focus on customers rather than products will survive…and thrive. In this digital age, it is tempting to focus on technologies that enable such a shift, but being customer centric is about more than just technology. There are a number of pieces that must fit together to build effective, customer-centric operations. These include process and cultural changes, in addition to new systems. It’s a bit like putting together a jigsaw puzzle.

By: Reva Busby and Ken Goebel


For banks beginning the journey or seeking to accelerate transformation, this article describes four key pieces of the puzzle—steps that will go a long way toward completing the “picture” of a bank ready to win a greater share of wallet from today’s—and tomorrow’s—customers.

West Monroe Insights
To Modernize or Not to Modernize That is the Question
View More
Related Insights
West Monroe Partners to present and sponsor at the FinXTech Annual Summit
Date : April 26, 2017
Join West Monroe Partners at the FinxTech Annual Summit in New York, NY.
All businesses depend on and impact freshwater resources, creating both strategic risks and opportunities.
Date : March 22, 2017 Time : 12:00 PM CST

To commemorate World Water Day 2017, West Monroe Partners will convene a diverse group of industry leaders to discuss the risks posed to businesses because of water scarcity, quality and flooding. 

Note: Registration for this event is now closed. If you have questions, please contact Leili Doerr.

Securely stable: how cloud deployment can ease growing pains.
Date : March 14, 2017

The client provides technology services and solutions to more than 600 financial institutions.

Service: