Coaching versus discipline in a production environment
How coaching and training can be more effective than disciplining when it comes to running a distribution center with high efficiency and morale
Date : December 19, 2014

As a front line supervisor in today’s warehouse environment, disciplining underperforming associates is a fact of life and necessary to ensure all associates are meeting expectations. However, there is a right and a wrong way to discipline underperforming associates. Unfortunately, many supervisors choose the wrong path. Instead of looking at discipline as a chance to coach an associate, most look at it as something that can only be done negatively. This problem seems especially common in operations that have implemented engineered labor standards.

West Monroe Insights
Non-Revenue Water (NRW): Challenges & Solutions
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We examine the impact of seven operational variations on manual wrapping, robo wrapping and tunnel wrapping
Date : January 20, 2015
The binding or wrapping of outbound palletized product is a necessary function of all manual selection operations in distribution services.  A common question we are asked by many operations is: “Who should be wrapping our pallets, and how should we wrap them?”  The answer is likely to change based on your operational characteristics.  In this paper, we explore three common pallet wrapping techniques found in distribution centers and provide a justification for the best option based on the overall operational impact on a targeted warehouse.
If growing labor costs put you at risk of losing customers, it’s time to take labor management to the next level.
Date : October 29, 2014
Labor is a huge expense for 3PL operators, accounting for as much as 70 percent of overall costs. Yet controlling costs is easier said than done. It requires a variety of skills, including accurate forecasting and precise scheduling. It also requires well-defined processes and well-trained employees.