Building Actionable Insights into the Customer Happiness Factor
Uniting CRM and VoC reporting and analytics to enhance your customer experience
Date : October 1, 2015
Organizations often collect and have access to hundreds of unique data points related to their customers -- from their demographic information to their various purchases to their customer satisfaction survey responses. Unfortunately, businesses often segment this data into various systems owned by different departments, and therefore, miss the core value that all this information can provide: insights on how to enhance your customer experience.
West Monroe Insights
Improving and Optimizing Cross Dock Operations
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Related Insights
Join West Monroe as director, Cindy Garrett, will speak at the Women in Energy Conference
Date : October 10, 2017 Time : 03:45 PM EST
Cindy Garrett, Dan Davidson, and Florence Chang will be presenting on how to create a compelling customer service strategy at the ICMI Contact Center Demo
Date : September 27, 2017 Time : 01:45 PM PST

Join West Monroe as Cindy Garrett, Dan Davidson and Florence Chang, COO of MultiCare, present "Creating a Compelling Service Strategy" at the ICMI Contact Center Demo  

Join us to discuss custom Web-2-Any Object, trigger frameworks and testing Lightning components
Date : July 26, 2017 Time : 05:00 PM PST

West Monroe's own Santosh Kumar Sriram will present on a framework he developed to test Lightning components in Jasmine JS. 

Location:
Seattle