Building Actionable Insights into the Customer Happiness Factor
Uniting CRM and VoC reporting and analytics to enhance your customer experience
Date : October 1, 2015
Organizations often collect and have access to hundreds of unique data points related to their customers -- from their demographic information to their various purchases to their customer satisfaction survey responses. Unfortunately, businesses often segment this data into various systems owned by different departments, and therefore, miss the core value that all this information can provide: insights on how to enhance your customer experience.
West Monroe Insights
Transforming from the Inside Out: Digital in Energy & Utilities
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Driving business transformation with new customer experience and data analytics capabilities
Date : June 15, 2017

Partnering with West Monroe, BridgeHealth transformed its organization—establishing Salesforce, analytics, reporting, and contact center capabilities essential to further change. These new capabilities have improved efficiency and insight, and more importantly, they will help BridgeHealth deliver a better member experience and fulfill its mission of enabling high-quality care at a better value.

Date : June 15, 2017

BridgeHealth, a benefit-management organization, gained critical new Salesforce, contact center, analytics, and reporting capabilities to boost efficiencies and standardize for growth.

Automate and streamline a key part of your quote-to-cash process. Realize the impact on revenue and margins.
Date : June 9, 2017

Empower your sales representatives to spend more time selling and less time on manual tasks.