2013 Customer Insights and Experience Diagnostic Survey

Many companies believe they are customer-centric and focused on improving their customer experience, but what measurement do they have in place to be sure? Industry benchmarks and best practices vary, and the customer landscape is constantly shifting, so success in this area can feel like a moving target. West Monroe's 2013 Customer Insights & Experience Diagnostic Survey provides answers to these and many more compelling questions. This survey of cross-industry senior executives assesses key capabilities in leveraging data and developing analytic customer insights, and the ability to use those insights to develop a seamless, effortless customer experience. Click here for a copy of the executive summary of the report or download the full report below.

 

West Monroe Insights
Transforming from the Inside Out: Digital in Energy & Utilities
View More
Related Insights
Driving business transformation with new customer experience and data analytics capabilities
Date : June 15, 2017

Partnering with West Monroe, BridgeHealth transformed its organization—establishing Salesforce, analytics, reporting, and contact center capabilities essential to further change. These new capabilities have improved efficiency and insight, and more importantly, they will help BridgeHealth deliver a better member experience and fulfill its mission of enabling high-quality care at a better value.

Date : June 15, 2017

BridgeHealth, a benefit-management organization, gained critical new Salesforce, contact center, analytics, and reporting capabilities to boost efficiencies and standardize for growth.

Automate and streamline a key part of your quote-to-cash process. Realize the impact on revenue and margins.
Date : June 9, 2017

Empower your sales representatives to spend more time selling and less time on manual tasks.