2013 Customer Insights and Experience Diagnostic Survey

Many companies believe they are customer-centric and focused on improving their customer experience, but what measurement do they have in place to be sure? Industry benchmarks and best practices vary, and the customer landscape is constantly shifting, so success in this area can feel like a moving target. West Monroe's 2013 Customer Insights & Experience Diagnostic Survey provides answers to these and many more compelling questions. This survey of cross-industry senior executives assesses key capabilities in leveraging data and developing analytic customer insights, and the ability to use those insights to develop a seamless, effortless customer experience. Click here for a copy of the executive summary of the report or download the full report below.


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Join West Monroe as director, Cindy Garrett, will speak at the Women in Energy Conference
Date : October 10, 2017 Time : 03:45 PM EST
Cindy Garrett, Dan Davidson, and Florence Chang will be presenting on how to create a compelling customer service strategy at the ICMI Contact Center Demo
Date : September 27, 2017 Time : 01:45 PM PST

Join West Monroe as Cindy Garrett, Dan Davidson and Florence Chang, COO of MultiCare, present "Creating a Compelling Service Strategy" at the ICMI Contact Center Demo  

Join us to discuss custom Web-2-Any Object, trigger frameworks and testing Lightning components
Date : July 26, 2017 Time : 05:00 PM PST

West Monroe's own Santosh Kumar Sriram will present on a framework he developed to test Lightning components in Jasmine JS.