Putting Customers at the Center of Everything
West Monroe and Sandy Spring Bank discuss how to put banking customers first
Date : September 14, 2016 Time : 01:00 PM CST

Hear first-hand from Jackie Howard, Senior Vice President at Sandy Spring Bank about their journey to becoming "consistently remarkable"

Banks today are required to meet customer expectations and provide a great experience while keeping up with the increasing speed of change and new trends in the market. 

Join us as we chat with Jackie about: 

  • The decision to become a customer-centric bank and why now
  • How they approached the changes
  • What they did, achieved and learned through this transition
  • How to achieve a differentiated customer experience in banking

You will also learn about West Monroe's new banking Solution in Salesforce: Banking CXellence

To listen to the recording, please click here.  
West Monroe Insights
Workforce Optimization Productivity Blueprint: Retail
View More
Related Insights
West Monroe's Eric Marks to discuss regulated interchange, mobile wallets, trends, and more
Date : May 22, 2017

Co-Brand 2017 is an event dedicated to best practices for co-branding credit cards and for forging co-branded credit card relationships. 

Join West Monroe and other industry experts to discuss the latest trends, best practices, actionable strategies, and insights to increase co-brand card revenues. 

Faster, smarter, more personalized service from the phone to the field
Date : May 16, 2017

West Monroe helps you establish an integrated platform for managing end-to-end field service using Salesforce Field Service Lightning and enabling your contact center agents, dispatchers, and field technicians. 

Join West Monroe at Card Forum 2017 in Austin, TX
Date : May 8, 2017

West Monroe's Eric Marks will be speaking with Michel Nischan, Founder and CEO of Wholesome Wave, on creating an innovative prepaid program that provides access to affordable, healthy food.