Maritz Research—the leading provider of advanced research for the consumer marketing industry—decided to acquire a software company to satisfy its customers’ demands for instantaneous results.
April 28, 2015
West Monroe Partners performed due diligence of the target company, evaluating its technology capabilities and business operations. Our blended business teams—customer experience experts, mergers and acquisitions veterans and technologists—worked together to fully understand the sales processes, business operations, infrastructure and products involved. Together, we seamlessly integrated 1,000 people into a newly formed company, MaritzCX, in only four months.
Today’s consumers have greater choice and freedom of movement when shopping for dental services, and their expectations are higher. To succeed in this consumer-driven marketplace, dental payers and providers are paying more attention to customer experience.
Faster, smarter, more personalized service from the phone to the field
May 16, 2017
West Monroe helps you establish an integrated platform for managing end-to-end field service using Salesforce Field Service Lightning and enabling your contact center agents, dispatchers, and field technicians.