The Evolution of Customer Experience
Inspried thinking. Purposeful execution. Loyalty that lasts.
Doug Armstrong discusses the evolving customer landscape - from disruptive digital technologies to the multi-channel experience - and what organizations should be doing to remain competitive in the market.
West Monroe Insights
Improving and Optimizing Cross Dock Operations
View More
Related Insights
Join West Monroe as director, Cindy Garrett, will speak at the Women in Energy Conference
Date : October 10, 2017 Time : 03:45 PM EST
Cindy Garrett, Dan Davidson, and Florence Chang will be presenting on how to create a compelling customer service strategy at the ICMI Contact Center Demo
Date : September 27, 2017 Time : 01:45 PM PST

Join West Monroe as Cindy Garrett, Dan Davidson and Florence Chang, COO of MultiCare, present "Creating a Compelling Service Strategy" at the ICMI Contact Center Demo  

Join us to discuss custom Web-2-Any Object, trigger frameworks and testing Lightning components
Date : July 26, 2017 Time : 05:00 PM PST

West Monroe's own Santosh Kumar Sriram will present on a framework he developed to test Lightning components in Jasmine JS. 

Location:
Seattle