FLEXwfm™, our proprietary workforce modeling tool designed exclusively for front and back office operations at banking centers, is a user-friendly web-based application that helps organizations make optimal staffing
decisions associated with strategic planning, tactical execution and resource scheduling. Consider:
Make optimal staffing decisions for your operations
Our software was designed by a team of experts with more than 15 years working on both the consulting and banking sides of the business. They are intimately familiar with the challenges you face: scheduling the right resources at the right time in the right place to satisfy customer demand in the most cost effective way.
What makes FLEXwfm™ truly unique is its ease of use. You benefit from the security and backup features of a web-based platform without the lengthy implementation time and high price tag of desktop-based systems. Whether you are scheduling for a back office operation or a branch network, FLEXwfm™ offers you a quick and intuitive tool that is custom configured with your productivity targets and volume arrival patterns so you can assign the right number and types of employees to manage workflow – without the risk of costly overtime wages.
With an attractive price point, there is no reason to continue using spreadsheets or making off the cuff staffing decisions. We understand the need for a simple, low cost web application that does not require a team of IT professionals to implement, operate, or maintain. FLEXwfm™ fills the gap in the marketplace between manual tools and overly complex integrated applications – and can be implemented in a matter of days via the Azure cloud or on-premise deployment.
While most capacity studies are performed with point-in-time data, our approach breaks down daily and intra-day arrival patterns – and our tool stores this information for ongoing use. We want to enable site managers
to incorporate their local knowledge and empower them to own resource decisions.
FUSION and FLEX: A powerful combination
FLEXwfm™ is part of our FUSION solution suite, a proprietary workforce optimization methodology that helps banks establish new scheduling Strategies, gain Intelligence into existing operations, evaluate improvement
opportunities and implement solutions that Optimize their workforce and operations.
Increased productivity and satisfaction:
Data and scheduling:
Reporting and forecasting:
West Monroe Partners has more than 25 years of experience implementing workforce optimization solutions for companies in many industries, with more than 500 implementations completed across North America.