Meet the West Monroe Partners Insurance Team

Our professionals have more than 20 years of experience in your industry, with your operations, and defining the strategies to drive your continued success. West Monroe can not only assist your organization with a full range of strategic initiatives, but also help serve your day to day technological, regulatory, or project management needs.

We’d like to introduce our team:

Gil Mermelstein, managing director and a member of our Executive Committee, is responsible for developing and expanding our presence in New York City and the US East Coast, and for advancing our alliance with BearingPoint Europe. Gil has nearly 20 years of experience in the consulting and financial services industries. He is an accomplished professional services and financial services leader with a strong track record for growth and successful transformation. As West Monroe Partners’ leader in New York, he directs strategy, practice development, and client service delivery, working closely with both the Banking and Insurance practices. A former senior partner with BearingPoint Europe, he was instrumental in formalizing the alliance between that firm and West Monroe Partners in March 2010, continuing to play a key role in leveraging this relationship to expand the two firms’ global market coverage and to enhance services to international clients. 

Laura Yorks, senior manager, has more than 20 years of experience in the insurance industry. She has significant experience leading large, multi-year global transformation efforts and high-risk projects. Laura is a leader in customer relationship management for the insurance industry, with expertise in strategy development and vendor/software selection and implementation. She has successfully transformed organizations post-merger and transitioned businesses to offshore entities and shared-service models. She is a thought leader in multiple service areas including multi-channel distribution solutions, life insurance solutions, and employee benefit solutions.

Kelly Hamski, manager, has served organizations of all sizes, leading business strategy transformation and implementation engagements with specific focus in quality and operations management, channel optimization, and business process enablement. Prior to joining West Monroe Partners, Kelly worked as a senior managing consultant for a large multinational technology and consulting corporation focused on helping clients make strategic decisions to enhance their competitive advantages, create new sources of value, improve revenue growth, and transform their business.

Gordana Radmilovic, senior consultant, began her career as a consultant within the Financial Services practice of IBM Global Business Services. With several years of experience, she has held a plethora of roles across projects, utilizing her process-oriented background, strong communication skills, and prominent leadership abilities. Within IBM, Gordana had experience with property and casualty insurers as well as state and local governments. She is recognized for addressing client needs with definitive solutions. Utilizing a structured release management approach, Gordana is able to reduce inaccuracies and deliver a quality product which exceeds client expectations.

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