We see many positive indicators for the insurance industry right now.
Our team has been very busy helping clients develop new capabilities, products, and customer experiences that make a difference.

We are happy to have you as part of our diverse and rapidly growing insurance community

Our team has been very busy helping clients develop new capabilities, products, and customer experiences that make a difference.

We see many positive indicators for the insurance industry right now. Rates are on the rise. Policy volume is up in most segments. First quarter earnings were strong. Merger and acquisition activity remains high.  Deriving value from untapped data and optimizing operations to improve efficiency continue to represent key themes of our recent work, and we believe these efforts will have a solid impact on earnings for years to come.

Yet, there remain many areas that demand our attention—from the unintended consequences of regulatory changes to the next “Sandy” to the implications of evolving technology— all requiring insurers to offer differentiated services to stand out. Based on industry trends and our recent work with clients, we’ve selected several topics to explore in more detail, sharing some relevant insights and best practices:

I hope you find this information interesting and relevant. If there is anything we can do to assist, or if you just want to talk about something you’ve read or heard, please don’t hesitate to contact me or anyone on our team.

Finally, as we approach the summer months, we wish you, your teams and your family a safe and sunny summer!

Cindy De Armond

Using advanced analytics to retain the right insurance customers
With organic growth central to many brokers’ and insurers’ strategies, retaining the right customers – those who are profitable and have the highest potential lifetime value – is critical. The impact of fraudulent activity, from a reputation and profitability standpoint, can have serious ramifications on your organization’s ability to retain these customers. Using advanced data analytics to identify indicators of potential fraud and help you manage fraud more effectively could become a key differentiator in this increasingly competitive landscape.

Data breaches highlight a less positive impact of the evolving focus on customer experience and demand for Internet-based transactions: the complexities of security and cyber liability.

In this article, we examine a carve-out case study that highlights several critical success factors—including program management and technical expertise—to consider in planning for a transaction.