November 2014 - Banking Newsletter
Recent news highlighted the US banking industry's
Date : November 11, 2014

West Monroe Partners' Banking Newsletter is pieced together by our industry experts who spend time analyzing the latest trends in banks, credit unions and wealth management firms.

In the age of the customer, how will your financial institution position itself for success? West Monroe Partners provides perspectives on customer relationship management and marketing enablement strategies that can accelerate business for banks, credit unions, and wealth management firms.  

Earlier this year, we focused on IT topics relevant to banks and credit unions, including information technology service management, core processing considerations, and how to build a 360-degree view of your customer from the cloud.  As we wrap up 2014, we are shifting the focus to improving and diversifying revenue. In this newsletter, we offer a few insights and solutions that enable effective sales and cross-selling capabilities.  

We hope this offers some new ideas and solutions for improving performance and profitability. As always, we welcome questions on these or any other topic—please let us know how we can help!

How do you unlock the value of underutilized and often undersold treasury management products? The key could be your CRM solution.

A new approach to customer journey mapping highlights product improvement opportunities with significant bottom-line benefits

For banks of all sizes, the core processing vendor decision is a critical one—from both a selection perspective and an ongoing management perspective. Community banks often face additional decisions in this process. This article will examine several of these added components.

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