A Message from West Monroe Partners
In this newsletter, we share insights based on work we’ve done with many of our banking clients, impacting various areas of the business including Marketing, IT and Operations.

West Monroe Partners views each client engagement as an opportunity for holistic change, rather than simply meeting the stated goals of the project. This newsletter will show you how to:

  • Use mobile banking to drive adoption of online banking, instead of the other way around.
  • Manage branch labor costs while reducing customer wait times.
  • Optimize your ATM network to be more profitable while proactively addressing compliance gaps.
  • Use the maturation of Information Technology Infrastructure Library (ITIL) family of frameworks to allow the entire organization to better understand how their IT dollars impact the business.

Each of the articles below demonstrates that choosing the right partner allows you to deliver gains far beyond your original project goals. Whether focusing on back-office efficiency gains, channel optimization or increased cost visibility, West Monroe Partners’ Banking practice is ready to provide the expert guidance and support to deliver above and beyond. Please do not hesitate to contact us directly if you would like more information on the topics below or to discuss your business and technology challenges.

According to the Nielsen Company, mobile web banking in the United States has grown to more than 13 million mobile subscribers—up 129% in just 2 years. By 2015, more than 50% of consumers - and almost 80% of those below the age of 35 - will use financial services on their cell phones.
Today’s banks are challenged with meeting ever-increasing customer service and quality expectations, while managing internal pressure to lower costs and do more with less.
For many companies, IT is a mysterious black box. It’s easier to quantify what goes in than what comes out, and as far as tracing IT costs back to individual business units–the struggle just continues.
The Americans with Disabilities Act (ADA), signed into law by President Bush in 1990 and subsequently amended with future effective dates, requires banks and credit unions to ensure that their ATMs are in compliance with provisions of the Act and its amendments.