Recent news highlighted the US banking industry's
Unsurprisingly, the dynamic technological environment is a priority topic and a focus of this issue. We offer insights on managing IT as a critical business function; strategically evaluating one of the most important technology decisions facing banks; and leveraging cloud-based CRM to ensure that customer service is always a core strength.

One year ago, we wrote of an environment of roadblocks; tight interest margins, limited loan growth and challenges to cost control. While these business pressures largely remain as priorities for 2014, our most successful clients and partners are viewing this as a year of opportunity. The middle market banking environment is one of proactive strategy – offense vs defense. We are working with institutions nationally and globally with a focus on deploying capital to create and maximize revenue streams, and implement business and technology strategies that enable organic and acquisitive growth.

In our first newsletter of 2014 and throughout this year, we will present our perspective culled from global industry experience and the strategic discussions we are having with our clients to capitalize on the opportunities available to middle market banks focused on profitable growth. Unsurprisingly, the dynamic technological environment is a priority topic and a focus of this issue. We offer insights on managing IT as a critical business function through leading practice methodology; strategically evaluating one of the most important technology decisions facing banks; and leveraging cloud-based CRM to ensure that the most important function – customer service – is always a core strength. Finally, in a time of strategic planning and design, we hare our perspective on ensuring that priority initiatives deliver the expected results.

We enter 2014 with enthusiasm to solve the challenges facing financial institutions and execute on the opportunities available in this dynamic industry. Let us know how we can help!

Customized user experience now defines banks’ approach to personalization. When full-service interactions do occur, banks must be prepared to maximize return on investment in staffing and capitalize on limited valuable face time with customers.