Coaching versus discipline in a production environment

As a front line supervisor in today’s warehouse environment, disciplining underperforming associates is a fact of life and necessary to ensure all associates are meeting expectations. However, there is a right and a wrong way to discipline underperforming associates. Unfortunately, many supervisors choose the wrong path. Instead of looking at discipline as a chance to coach an associate, most look at it as something that can only be done negatively. This problem seems especially common in operations that have implemented engineered labor standards.


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