December 2014 - CRM Newsletter
Mazen Ghalayini shares West Monroe's first CRM Newsletter, which highlights Dreamforce 2014.
Date : November 25, 2014

Our goal is for this newsletter to provide you valuable perspectives and another way for us to stay in touch.

Dear Friends,

Welcome to the first Customer Landscape – a quarterly newsletter from West Monroe’s National Customer Relationship Management Practice. Our goal is for this newsletter to provide you valuable perspectives and another way for us to stay in touch. Moving forward you can expect to find our point of view, industry thought leadership, Salesforce.com wins and success stories, blogs and more.

However, in celebration of Dreamforce and the 15 individuals that we sent out to San Francisco to participate, our inaugural issue is focused on what our team is excited about and what our clients are asking about coming out of #DF14.

We hope that you enjoy this newsletter and find it valuable. Please let us know what you think, on this version and future editions, as we want to continuously improve. Thank you for your partnership.

Mazen Ghalayini
Director - CRM Practice
mghalayini@westmonroepartners.com

If you are an organization that leverages (or is considering leveraging) Salesforce.com’s Service Cloud1 platform to manage your customer service function, here are five best practices for your implementation.

Many firms attempt to perfect a repeatable due diligence process, healthcare industry trends and changing regulations often require adapting methods and evaluating new factors.

To help improve agent productivity, organizations should strongly consider implementing Salesforce.com’s Service Console available in the Service Cloud1 platform offering.

This partnership constitutes a meeting of the #1 productivity suite and the #1 CRM!
West Monroe Insights
Code42
View More
Related Insights
A Salesforce-based CRM platform paves the way for a SaaS company to enhance service and grow
Date : May 22, 2017

The solution establishes robust new capabilities, including customer self-service tools, for meeting the needs of its growing enterprise customer base.

3 Foundational Practices for Providers & Payers
Date : May 17, 2017
Today’s consumers have greater choice and freedom of movement when shopping for dental services, and their expectations are higher. To succeed in this consumer-driven marketplace, dental payers and providers are paying more attention to customer experience.
Industry:
Faster, smarter, more personalized service from the phone to the field
Date : May 16, 2017

West Monroe helps you establish an integrated platform for managing end-to-end field service using Salesforce Field Service Lightning and enabling your contact center agents, dispatchers, and field technicians.