January 2014 - Best of the West Newsletter
Dean Fischer shares some exciting news on West Monroe's recent developments.
Date : January 16, 2014
Just like many organizations are adapting for the future, so is our organization. We’re excited to share several recent developments that expand our local resources, particularly on the West Coast, and deepen our capabilities in key disciplines.

Dear Clients and Friends,

I hope you had a wonderful holiday and a chance to recharge for the year ahead. By all accounts, it’s going to be an intense one, given the profound change occurring in many industries.

Consider these examples. Whether you agree with the Affordable Care Act and regardless of how it eventually plays out, our healthcare delivery system is in the midst of massive transformation. The energy and utilities industry is another sector changing rapidly, with the insatiable appetite for energy and the growing pressure for sustainability forcing utilities to change their business models. And, the financial and capital markets sector is readying for the baby boom generation’s retirement and the monetization of the tremendous value boomers currently hold in small and mid-sized businesses.

Just as these organizations are adapting for the future, so is our organization. We’re excited to share several recent developments that expand our local resources, particularly on the West Coast, and deepen our capabilities in key disciplines.

On January 1, we acquired Madrona Solutions Group, a Seattle-based consulting firm focused on delivering customer relationship management and business intelligence solutions to mid-market and enterprise-sized clients. Thirty Madrona Solutions Group personnel in Seattle, Washington, and Raleigh, North Carolina, have joined West Monroe Partners.

Also on January 1, we opened our newest office in Los Angeles, staffed with experienced West Monroe personnel. Over the past few years, we have done a substantial amount of work for clients in Southern California without a physical presence there; now, we can continue to build on our relationships with local resources. We are enthusiastic about opportunities in that region to support transformation in areas that align well with our capabilities, such as financial services growth and smart-grid transformation. Ken Siegman, director and LA office lead, is focused on building a full-service office providing our entire suite of services to better serve our West Coast clients.

Finally, you may be aware that we opened an office in Minneapolis during 2013. We then quickly bolstered this presence though the addition of On Point Consulting late in the year. Not only does this establish a solid team on the ground in Minneapolis; the addition of On Point extended our merger and acquisition credentials to include significant experience in merger integration for strategic buyers.

We will be sharing more about these moves in the near future, but as always we welcome you to visit us online to learn more about our team and capabilities.

We also invite you to explore some of our latest articles on topics relevant to many of our clients:

  • Ready to buy...but not ready to integrate. Steve Sapletal discusses the challenge faced by many life sciences organizations – acquiring organizations outside of their core competency to spur growth only to realize they aren’t prepared to manage the complexities associated with integrating two distinct businesses.
  • Is it a store or a distribution center? Changing customer demands and a growing preference for online shopping are forcing brick-and-mortar retail stores to act more like distribution centers to attract and retain customers. Sean Adkins reviews the complexities of this changing business model and how retailers can adapt their operations accordingly.
  • Analytics and your enterprise. Even with improved capabilities, companies still struggle to keep up with increasing data volume, reporting complexity, and increasing end-user demands. Ramani Natarajan talks about how to successfully incorporate analytics into your company’s DNA and increase your analytics maturity.
  • Customer experience: Is there a “secret sauce” in the Pacific Northwest? Customer experience leaders exist all over the world, but it is hard not to take notice of the particularly high concentration of these organizations based in the Pacific Northwest. Kyle Hutchins spoke with leaders of these prominent companies to understand what makes this region so unique.


As we usher in 2014, please accept our very best wishes for the year ahead.

Regards,

Dean

In the last decade, “analytics” as a craft and discipline has gained increasing attention. Once an esoteric set of techniques practiced by professional statisticians and quantitative analysts, today’s analytics must be understandable and usable by the masses.

The rise of “customer is the king” strategies has prompted us to study consumer-oriented businesses to understand how they think, what they do differently, and the results they achieve. It is hard not to take notice of the particularly high concentration of organizations based in the Pacific Northwest that have found success by making customer experience part of their DNA.
In the hyper-competitive and ever changing retail landscape, we are at a point of inflection where digital and physical are no longer separate but truly becoming one.

The pharmaceutical and life sciences industry—a sector experiencing a significant upswing in M&A activity as many blockbuster drug patents expire—offers a perfect illustration of the importance of planning ahead for integration.

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