CS Week 2017
Expanding Excellence in Customer Service
Date : May 22, 2017

Visit West Monroe at the premier annual educational and customer service conference serving electric, gas and water/wastewater utility professionals across North America and around the world.

Industry:


Visit our Energy & Utilities team at booth #332 to learn more about West Monroe Partners! If you haven't had a chance to register, click here.

Plan to attend the session below to hear insight from our team:

Learn about 6 opportunities in the contact center to jumpstart your utility's customer experience.


West Monroe Insights
Transforming from the Inside Out: Digital in Energy & Utilities
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Related Insights
Date : June 20, 2017

Utilities have usually learned to implement technology incrementally. But the world is moving faster.

Service:
Industry:
The plan meets regulatory requirements and equips the utility with an actionable forward-looking execution strategy.
Date : June 13, 2017

A comprehensive Customer Engagement Plan for the utility’s Advanced Metering Infrastructure (AMI) business plan.

Industry:
In a world of ever-increasing, real-time information and mounting demands from informed consumers, water utilities face exponentially greater difficulty when making business decisions.
Date : May 17, 2017

Water utility executives are starved for more insightful operational data. As a result, many water utilities are considering or investing in automated metering infrastructure (AMI) and related analytics capabilities.