CS Week 2017
Expanding Excellence in Customer Service
Date : May 22, 2017

Visit West Monroe at the premier annual educational and customer service conference serving electric, gas and water/wastewater utility professionals across North America and around the world.

Industry:


Visit our Energy & Utilities team at booth #332 to learn more about West Monroe Partners! If you haven't had a chance to register, click here.

Plan to attend the session below to hear insight from our team:

Learn about 6 opportunities in the contact center to jumpstart your utility's customer experience.


West Monroe Insights
Code42
View More
Related Insights
In a world of ever-increasing, real-time information and mounting demands from informed consumers, water utilities face exponentially greater difficulty when making business decisions.
Date : May 17, 2017
Water utility executives are starved for more insightful operational data. As a result, many water utilities are considering or investing in automated metering systems (AMS) and related analytics capabilities.
Faster, smarter, more personalized service from the phone to the field
Date : May 16, 2017

West Monroe helps you establish an integrated platform for managing end-to-end field service using Salesforce Field Service Lightning and enabling your contact center agents, dispatchers, and field technicians. 

Join West Monroe at EUCI's New York REV Summit 2017
Date : April 24, 2017

West Monroe's Paul DeCotis, the leader of the East Coast Energy and Utilities practice, will be moderating a a panel at the EUCI New York Power Summit.

Industry: