West Monroe will host a CXPA New York chapter event with Paul Hagen leading an in-depth discussion focused on the challenges and opportunities of differentiating based on customer experience.

Most companies recognize customer experience is a key competitive strategy; however, many struggle to translate the strategy into a management approach and operating reality.

Come share with and learn from your peers on how they are delivering a powerful customer experience.

Paul Hagen, West Monroe Partners' Senior Principal; Head of Customer Experience & Innovation Strategy, will focus on:

  • Learning and exchanging ideas with executives on how they operationalize the customer experience strategy
  • Moving beyond foundational CX capabilities (e.g. VOC programs, journey maps, personas, CX metrics)
  • How a differentiated customer experience requires rethinking business architecture

Please register now with CXPA if you are interested in attending.

If you have any questions about the event, please contact Terri MacKay.




Register