CX Day Minneapolis - Moving from "Break-Fix" to "Breakthrough"
Paul Hagen to be featured keynote speaker.
Date : October 5, 2016 Time : 05:30 PM

CX Day is a global celebration of the companies and professionals that create great experiences for their customers put on by the Customer Experience Professionals Association (CXPA). 

Location:
Minneapolis

West Monroe Partners' Paul Hagen, Head of Customer Experience & Innovation Strategy, will talk about organizational design for customer experience that elevates firms beyond simply building foundational CX capabilities (e.g. VOC programs, journey maps, personas, CX metrics) and re-designing one-off experiences.


When: Wednesday, October 5, 2016: 5:30 PM - 7:30 PM

Where: Sports Engine: 807 Broadway St NE Ste 300 Minneapolis, MN 55413

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