- Service: Customer Experience
CX Day is a global celebration of the companies and professionals that create great experiences for their customers put on by the Customer Experience Professionals Association (CXPA).
West Monroe Partners' Paul Hagen, Head of Customer Experience & Innovation Strategy, will talk about organizational design for customer experience that elevates firms beyond simply building foundational CX capabilities (e.g. VOC programs, journey maps, personas, CX metrics) and re-designing one-off experiences.
When: Wednesday, October 5, 2016: 5:30 PM - 7:30 PM
Where: Sports Engine: 807 Broadway St NE Ste 300 Minneapolis, MN 55413