Hear from manufacturing experts on how to leverage Salesforce for aftermarket services delivering effortless customer service, customer loyalty and additional revenue while raising the bar on the competition.
Manufacturing companies are facing increased pressure to grow both top-line revenue and profit margins, and are turning towards service operations to augment and enhance the value customers receive from their products throughout the ownership lifecycle. Aftermarket services provide the ability to create loyalty and retain customers through differentiated offerings.
As manufacturers make this transition from being a product-centric to a customer-centric company, they need a platform to engage with their customers, dealers and partners. Salesforce not only provides a 360-degree view of the customer, but facilities the collaboration needed for profitable aftermarket services.
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Faster, smarter, more personalized service from the phone to the field
May 16, 2017
West Monroe helps you establish an integrated platform for managing end-to-end field service using Salesforce Field Service Lightning and enabling your contact center agents, dispatchers, and field technicians.