NERC CIP v5 brings about updates to existing standards, but it also takes Configuration Change Management requirements to a new level by breaking them out in a separate standard. The natural approach to tackling this new area is to purchase a software tool that helps administrators track and manage configuration updates to their IT devices; however, many of these implementations are ultimately unsuccessful – why? Like any business problem, more than just the technology needs to be examined; people and processes must be addressed through operational processes via strong Change Management principles.
Water utility executives are starved for more insightful operational data. As a result, many water utilities are considering or investing in automated metering systems (AMS) and related analytics capabilities.
Faster, smarter, more personalized service from the phone to the field
May 16, 2017
West Monroe helps you establish an integrated platform for managing end-to-end field service using Salesforce Field Service Lightning and enabling your contact center agents, dispatchers, and field technicians.