"Beyond Lip Service - Operationalizing Customer Experience"
Please join Paul Hagen and Deanna Oppenheimer, CEO of CameoWorks, for an in-depth group discussion on the latest customer experience trends today
Date : March 25, 2015 Time : 08:00 AM PST

Join other top-leading executives in the Northwest to discuss the changing trends and challenges of customer experience today.


Join West Monroe Partners and executives from leading Northwest companies for an intimate discussion on how to operationalize customer experience.

Kyle Hutchins, Paul Hagen and Deanna Oppenheimer will facilitate a collaborative discussion to address how other executives are overcoming customer experience challenges. You will walk away from the session with ideas and best practices you can put into action.  We will focus on:

  • Learning and exchanging ideas with top executives in the Northwest on customer experience
  • Moving beyond the typical customer journey maps
  • How to go beyond lip service: Using customer experience blueprints to rethink business architecture

If you would like an invitation to this event, please contact Mary Scheller.

West Monroe Insights
Transforming from the Inside Out: Digital in Energy & Utilities
View More
Related Insights
Driving business transformation with new customer experience and data analytics capabilities
Date : June 15, 2017

Partnering with West Monroe, BridgeHealth transformed its organization—establishing Salesforce, analytics, reporting, and contact center capabilities essential to further change. These new capabilities have improved efficiency and insight, and more importantly, they will help BridgeHealth deliver a better member experience and fulfill its mission of enabling high-quality care at a better value.

Date : June 15, 2017

BridgeHealth, a benefit-management organization, gained critical new Salesforce, contact center, analytics, and reporting capabilities to boost efficiencies and standardize for growth.

Automate and streamline a key part of your quote-to-cash process. Realize the impact on revenue and margins.
Date : June 9, 2017

Empower your sales representatives to spend more time selling and less time on manual tasks.