International Customer Management Institute - Contact Center Demo & Conference
Customer Experience Transformation: From Strategy to Inception
Date : November 3, 2014
Industry:
Location:
Chicago

Customer Experience Transformation: From Strategy to Inception







Cindy Garrett, Tom Hulsebosch, Carolyn Sarb

Monday, November 3rd from 8:30am - 12:00pm

If your customer experience needs an overhaul but you’re not sure where to begin, this workshop is for you! Utilizing the journey of a large mid-western water utility, you’ll discover how to transform your customer experience from the ground up – from organizational design, to reworking operations and strategy, to the technology and processes that support your goals. Learn how they developed a roadmap/strategy for success, prioritized and executed initiatives, and ensured continued support of new processes/technology. You’ll leave with insights on best practices and lessons learned, as well as a structured approach you can utilize to transform the customer experience in your own center.

Be sure to stop by West Monroe's booth at the conference to learn more. We will be located at booth #115.

For more information on the Contact Center Demo & Conference or to register, visit ICMI's website here.

West Monroe Insights
Workforce Optimization Productivity Blueprint: Retail
View More
Related Insights
Join West Monroe as director, Cindy Garrett, will speak at the Women in Energy Conference
Date : October 10, 2017 Time : 03:45 PM EST
Join West Monroe and the Alliance for Water Efficiency as we examine the challenges associated with managing non-revenue water (NRW).
Date : July 26, 2017 Time : 11:00 AM CST

A look into the challenges associated with managing non-revenue water (NRW) and leveraging technology to track and minimize losses.

Industry:
Water risks are swelling due to three primary trends
Date : June 28, 2017
Water matters to business. From the food and beverage industry to energy to financial services, access to quality water is an increasing imperative for businesses as they seek to run seamless operations. 
Industry: