- Service: Customer Experience
Have you ever wanted to pick the brain of a Forrester Analyst? This is your chance! Forrester’s Deanna Laufer will be joining West Monroe Partners for a special half day interactive session to discuss the latest insights in Customer Experience and answer all of your burning questions!
Deanna Laufer’s research focuses on digital customer experience and making the business case for customer experience investments.
Topics will include:
-Making the business case for implementing a customer experience program and determining ROI
-The Customer Experience Ecosystem
-How to develop a sound customer experience strategy and impact your bottom line
Each attendee will also receive a copy of our new book, “Darwinism in a Consumer-Driven World.”
Thursday, September 25, 2014
Breakfast and Registration: 8:30 a.m.
Program: 9:00 a.m.
Networking Lunch: 12:00 p.m.
West Monroe Partners
222 W. Adams, 11th Floor
Chicago, IL 60606
*Breakfast and Lunch will be provided