Dave Nash will present on "Using an Effortless Customer Experience to Improve Measurable Results with Utilities"
Dave Nash, Director-Customer Strategy & Insights, will speak on “Using an Effortless Customer Experience to Improve Measurable Results with Utilities” at 2014 EPEC Conference in New Orleans

EPEC — ELECTRIC POWER Executive Conference — is a C-level conference that provides a unique, interactive environment for executives to share best practices in the face of rapid change at a moment of profound challenge to traditional utility business models. 



Dave Nash's presentation “Using an Effortless Customer Experience to Improve Measurable Results with Utilities” will help you to:

  • Learn about approaches to achieve an envisioned customer experience transformation in utilitie
  • Understand how to build the customer experience transformation roadmap
  • Determine how to measure customer experience success – via KPIs, a customer experienced scorecards, and a new metric called Customer Effort Score

To learn more about the conference visit: http://www.electricpowerexpo.com/epec-electric-power-executive-conference/?track=a0HC000000UoVVxMAN  

For a copy of Dave's presentation, please email him at dnash@westmonroepartners.com.