EPEC — ELECTRIC POWER Executive Conference — is a C-level conference that provides a unique, interactive environment for executives to share best practices in the face of rapid change at a moment of profound challenge to traditional utility business models.
Dave Nash's presentation “Using an Effortless Customer Experience to Improve Measurable Results with Utilities” will help you to:
- Learn about approaches to achieve an envisioned customer experience transformation in utilitie
- Understand how to build the customer experience transformation roadmap
- Determine how to measure customer experience success – via KPIs, a customer experienced scorecards, and a new metric called Customer Effort Score
To learn more about the conference visit: http://www.electricpowerexpo.com/epec-electric-power-executive-conference/?track=a0HC000000UoVVxMAN
For a copy of Dave's presentation, please email him at firstname.lastname@example.org.