With over 45,000 customers, Benton PUD will share how they are implementing new customer facing processes and technology that will transform the entire organization to be more customer-centric while transforming their current customer service model to one that actively creates relationships with customers. The project (along with PG&E examples) focused on improving customer communication, tech enablement, change management and a brand campaign.
Water risks are swelling due to three primary trends
June 28, 2017
Water matters to business. From the food and beverage industry to energy to financial services, access to quality water is an increasing imperative for businesses as they seek to run seamless operations.