CS Week Conference
Date : May 1, 2013 Time : 03:00 PM

David Tilson will be presenting on a panel regarding the work that West Monroe Partners did with Benton PUD, "Delivering Ideal Customer Experience through Communication and Collaboration." 

With over 45,000 customers, Benton PUD will share how they are implementing new customer facing processes and technology that will transform the entire organization to be more customer-centric while transforming their current customer service model to one that actively creates relationships with customers. The project (along with PG&E examples) focused on improving customer communication, tech enablement, change management and a brand campaign.
West Monroe Insights
Non-Revenue Water (NRW): Challenges & Solutions
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Related Insights
Join West Monroe and the Alliance for Water Efficiency as we examine the challenges associated with managing non-revenue water (NRW).
Date : July 26, 2017 Time : 11:00 AM CST

A look into the challenges associated with managing non-revenue water (NRW) and leveraging technology to track and minimize losses.

Water risks are swelling due to three primary trends
Date : June 28, 2017
Water matters to business. From the food and beverage industry to energy to financial services, access to quality water is an increasing imperative for businesses as they seek to run seamless operations. 
Date : June 20, 2017

Utilities have usually learned to implement technology incrementally. But the world is moving faster.