CS Week Conference
Date : May 1, 2013 Time : 03:00 PM

David Tilson will be presenting on a panel regarding the work that West Monroe Partners did with Benton PUD, "Delivering Ideal Customer Experience through Communication and Collaboration." 

With over 45,000 customers, Benton PUD will share how they are implementing new customer facing processes and technology that will transform the entire organization to be more customer-centric while transforming their current customer service model to one that actively creates relationships with customers. The project (along with PG&E examples) focused on improving customer communication, tech enablement, change management and a brand campaign.
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Expanding Excellence in Customer Service
Date : May 22, 2017

Visit West Monroe at the premier annual educational and customer service conference serving electric, gas and water/wastewater utility professionals across North America and around the world.

In a world of ever-increasing, real-time information and mounting demands from informed consumers, water utilities face exponentially greater difficulty when making business decisions.
Date : May 17, 2017
Water utility executives are starved for more insightful operational data. As a result, many water utilities are considering or investing in automated metering systems (AMS) and related analytics capabilities.
Faster, smarter, more personalized service from the phone to the field
Date : May 16, 2017

West Monroe helps you establish an integrated platform for managing end-to-end field service using Salesforce Field Service Lightning and enabling your contact center agents, dispatchers, and field technicians.