CS Week Conference
Date : May 1, 2013 Time : 03:00 PM

David Tilson will be presenting on a panel regarding the work that West Monroe Partners did with Benton PUD, "Delivering Ideal Customer Experience through Communication and Collaboration." 

Industry:
With over 45,000 customers, Benton PUD will share how they are implementing new customer facing processes and technology that will transform the entire organization to be more customer-centric while transforming their current customer service model to one that actively creates relationships with customers. The project (along with PG&E examples) focused on improving customer communication, tech enablement, change management and a brand campaign.
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Expanding Excellence in Customer Service
Date : May 22, 2017

Visit West Monroe at the premier annual educational and customer service conference serving electric, gas and water/wastewater utility professionals across North America and around the world.

Industry:
In a world of ever-increasing, real-time information and mounting demands from informed consumers, water utilities face exponentially greater difficulty when making business decisions.
Date : May 17, 2017
Water utility executives are starved for more insightful operational data. As a result, many water utilities are considering or investing in automated metering systems (AMS) and related analytics capabilities.
Faster, smarter, more personalized service from the phone to the field
Date : May 16, 2017

West Monroe helps you establish an integrated platform for managing end-to-end field service using Salesforce Field Service Lightning and enabling your contact center agents, dispatchers, and field technicians.