With over 45,000 customers, Benton PUD will share how they are implementing new customer facing processes and technology that will transform the entire organization to be more customer-centric while transforming their current customer service model to one that actively creates relationships with customers. The project (along with PG&E examples) focused on improving customer communication, tech enablement, change management and a brand campaign.
Water utility executives are starved for more insightful operational data. As a result, many water utilities are considering or investing in automated metering systems (AMS) and related analytics capabilities.
Faster, smarter, more personalized service from the phone to the field
May 16, 2017
West Monroe helps you establish an integrated platform for managing end-to-end field service using Salesforce Field Service Lightning and enabling your contact center agents, dispatchers, and field technicians.