Healthcare Systems Process Improvement Conference 2013
Delivering Consistent and Lower Cost Care in the Post-Acute and Long Term Care Setting
Date : March 1, 2013
West Monroe presents on "Delivering Consistent and Lower Cost Care in the Post-Acute and Long Term Care Setting" at the Healthcare Systems Process Improvement Conference.
Industry:

As labor rates continue to rise and represent the highest expense in the post-acute and long-term care industries, providers are turning their attention to scheduling solutions that more appropriately align their workforce to patients' needs.

While these implementations provide quick returns associated with automation of key functions including schedule creation, shift-trading, and call-off management, they've missed the mark in accurately modeling the care needs of the individual patient. Quite simply, the scheduling process improved but the staffing model did not. Enter traditional work study. The approach, widely adopted in other industries, is being repackaged to better understand how acuity-specific patient attributes affect the level of care required by floor staff. Traditional work study tools including time study, work sampling and predetermined motion time systems are being used to provide the finance department with a more accurate definition of cost of care while allowing the operations department with the staffing models needed to closely align labor to patient care demands. The results are truly win/win as the patient receives better consistency in care while the company benefits from the lower labor costs achieved through more accurate daily schedules, reduced over time and higher productivity.

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Join West Monroe’s Matt Barnes at Mergermarket’s Life Sciences and Healthcare M&A forum as he discusses the science behind pharma mergers.
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Driving business transformation with new customer experience and data analytics capabilities
Date : June 15, 2017

Partnering with West Monroe, BridgeHealth transformed its organization—establishing Salesforce, analytics, reporting, and contact center capabilities essential to further change. These new capabilities have improved efficiency and insight, and more importantly, they will help BridgeHealth deliver a better member experience and fulfill its mission of enabling high-quality care at a better value.

Date : June 15, 2017

BridgeHealth, a benefit-management organization, gained critical new Salesforce, contact center, analytics, and reporting capabilities to boost efficiencies and standardize for growth.